Booking Information | Ciao Transfer

Your Transfer Guide: Meeting Point, Waiting Time and Payment

Everything you need for a smooth transfer, in one place. Please read this page once before you travel, and save our WhatsApp number now: +39 388 791 3429. Many travelers land in Italy without mobile data, and WhatsApp is the fastest way to reach us.

Where to Meet Your Driver

Your driver will be waiting for you with a sign showing your name. Find your pickup point below.

Fiumicino Airport (FCO)

After baggage claim and customs, follow the NCC / LIMO SERVICE signs (the green line) to the official meeting point in the arrivals hall. Your driver will be waiting there with your name sign.

Italian rules do not allow private drivers past customs or baggage claim, so your driver cannot meet you at the gate. If you cannot see him straight away, stay inside the arrivals hall and message us on WhatsApp. Please do not leave the terminal to look for the car.

Ciampino Airport (CIA)

Ciampino is a small airport. Your driver waits inside the terminal, just before the exit doors, holding your name sign.

Civitavecchia Cruise Port

Our vehicles have an official port permit, so your driver waits at the pier, right beside your ship, with your name sign. There is no need to take the port shuttle or walk to a car park. Message us on WhatsApp when you start disembarking, then look for your sign.

Roma Termini Train Station

When you come off the platform, turn right and walk to the pharmacy. Your driver will be waiting there with your name sign. Please message us when your train is about 15 minutes from Rome, so we can coordinate.

Picking up at a different station? You will receive the exact meeting point with your driver’s details the day before.

Hotel, Apartment or Private Address

Your driver comes to your door at the time in your booking. Some streets in central Rome are closed to cars (ZTL areas such as Trastevere and around the Spanish Steps). If your driver cannot stop at the door, he will wait at the nearest permitted spot and tell you exactly where before pickup.

The Day Before Your Pickup

We send you your driver’s name and phone number.
If you pay the driver in cash, we also send you your discounted cash price.
Please make sure your phone can receive messages on the day of your transfer (Wi-Fi or roaming).

In rare cases, such as a long flight delay, we may assign a different driver at short notice so your pickup still runs on time. If this happens, we send you the new driver’s name and number straight away.

Pickup Time, Waiting Time and Delays

You choose your pickup time when you book. At the airport, your pickup time is your landing time, or a later time if you chose one when booking.

Your flight is monitored. If you land early or late, your driver adjusts. You do not need to tell us about a delay.

Free waiting time is included:

Airports (Fiumicino and Ciampino): 60 minutes, counted from landing or from your scheduled pickup time, whichever is later
Civitavecchia port and train stations: 20 minutes
Hotels and private addresses: 15 minutes

After the free time, extra waiting is €30 per half hour. In practice we always try not to charge it, and our drivers wait whenever the delay is out of your control.

Lost or delayed luggage? Message us on WhatsApp before you go to the baggage office, and we will keep your driver waiting for you.

Payment

Reserve Now, Pay the Driver: nothing is charged when you book. You pay the full amount to the driver at the end of the ride, in cash or by card.
Card or PayPal: a 10% deposit is charged to secure your booking. You pay the balance to the driver at the end of the ride.
Pay cash and save 5 to 10%: we send you the discounted cash price the day before, together with your driver’s details.
Prefer to pay everything in advance? Contact us and we will arrange a bank transfer or card payment.
Need an invoice? Send us your name or company name, address and VAT number before your ride, and we will issue it.

Tipping is never expected, and there is no service charge in your price. If your driver did a good job, a tip in cash is always welcome and goes directly to him. If you would rather not tip, a few kind words in a Google review mean just as much to us.

What’s Included in Your Price

Private vehicle (sedan or minivan, as booked)
Professional English-speaking driver
Meet and greet with your name sign, and help with your luggage
Flight monitoring and free waiting time
All tolls, road taxes and city fees
Bottled water and free Wi-Fi on board

Extras on request:

Infant seat: €20
Child seat: €5
Booster seat: €5

Please tell us your children’s ages so we fit the right seat. Extra luggage, golf bags, skis or bicycles must be arranged in advance, so we can choose a vehicle that fits everything.

Changes and Cancellations

Free cancellation up to 24 hours before your pickup time.
To change the date, time, pickup address or number of passengers, reply to your confirmation email or message us on WhatsApp.
Please check your confirmation email now: flight number, date, time, passengers and suitcases. Changes made early cost nothing.

If You Cannot Find Your Driver

Message your driver or us on WhatsApp before doing anything else. Please do not take a taxi or leave the terminal until you have spoken to us. We will find you within minutes.