Terms & Conditions

Last updated: 29 October 2026

These Terms & Conditions apply to every private transfer, tour and hourly service booked with Ciao Transfer, on myciaotransfer.com or by email, phone or WhatsApp. By completing a booking you accept them. Please also read our Privacy Policy and Cookie Policy.

1. Who we are

• Service provider: Ciao Transfer di Daniel Belea (sole proprietorship), VAT number IT18307151003
• Registered office: Via Vocabolo Giardino 54, 05020 Alviano (TR), Italy — Registro delle Imprese dell’Umbria, REA TR-372948
• Operating base: Via Vigna del Piano 29, 00060 Riano (RM), Italy
• Licence: NCC (car hire with driver) licence issued by the Comune di Alviano
• Contact: info@myciaotransfer.com — Phone/WhatsApp +39 388 791 3429

2. Our service

We provide private transfers with a professional driver: airport transfers (Fiumicino and Ciampino), Civitavecchia cruise port transfers, city-to-city transfers from and to Rome, city tours by car and hourly or full-day service. Every ride is private: the vehicle is reserved only for you and your group.

Under Italian law (Law 21/1992), an NCC service must be booked in advance. Our drivers cannot accept passengers who stop them in the street.

3. Booking and confirmation

1. You can book online at myciaotransfer.com up to 4 hours before pickup. For later bookings, contact us on WhatsApp; we will accept them only if a driver is available. We recommend booking at least 12 hours in advance.
2. Your booking is a request until we confirm it. The contract is concluded when we send you the written confirmation by email. If you chose to pay a deposit, the confirmation follows the payment.
3. The day before your transfer, we reconfirm the booking and send you the driver’s name and direct phone number.
4. You can book for someone else, but the booking must carry the lead traveller’s name and phone number.
5. Please check the booking details (date, time, addresses, flight or ship, passengers, luggage) as soon as you receive the confirmation, and tell us at once if anything is wrong.
6. We may assign a ride to another licensed NCC operator of equal or higher standard. We remain responsible to you for the service.
7. You must be at least 18 years old to book. If you book for other passengers, please make sure they know these terms.
8. If the deposit payment fails, the booking is not confirmed; please make a new booking or choose “Reserve now – pay the driver”.
9. We may refuse or cancel a booking if the details given are false or incomplete, in case of suspected payment fraud, or if the price shown is clearly wrong because of a technical error (for example, a short local trip priced at a few euros). In that case we refund everything you paid.
10. We keep a copy of every booking. If you need one, write to us.

4. Prices

• Prices are per vehicle, not per person, and are fixed at the time of booking.
• The price includes the driver, fuel, motorway tolls, parking and port access, luggage within the vehicle’s capacity, the free waiting time in section 8, and all taxes. There is no night surcharge.
• Prices shown online are in euros. “From” prices refer to the Business Sedan; minivans cost more.
• Hourly and full-day service is charged per hour, with a minimum of 3 hours, at the rate shown when you book.
• Extras, charged only if you ask for them: child seats (section 11), paid stops on long routes (prices shown on the route page), a second drop-off address (supplement of up to €50, depending on the location) and extra waiting time (section 8).
• A short stop of 15–20 minutes at a motorway service area on long trips is free. Any other stop must be requested in advance.
• Routes, prices and availability can change. The price confirmed in your booking is the price you pay.
• Any currency conversion or bank fees charged by your own bank are at your cost.

5. Payment

When you book online you can choose:

• Deposit by card or PayPal: 10% of the total is charged at booking; the balance is paid to the driver on the day.
• Reserve now – pay the driver: nothing is charged at booking; the full amount is paid to the driver on the day.
• Full prepayment: on request we send you a secure payment link for the total.

The driver accepts cash and all major cards. If you pay the driver in cash, we offer a discount, and the discounted cash price is sent with the reconfirmation the day before. The driver also accepts US dollars in cash, but the dollar amount is higher than the euro price because of conversion costs.

Online card payments are processed by Stripe and PayPal; we never see or store your full card number.

6. Cancellations, changes and no-shows

• Free cancellation up to 24 hours before pickup. If you paid a deposit or prepaid, we refund it in full within 14 days, to the same payment method.
• Less than 24 hours before pickup: we keep 10% of the total price for costs already incurred. If you paid the 10% deposit, it is not refunded; if you prepaid in full, we refund the other 90% within 14 days.
• No-show: if you do not arrive and we cannot reach you (see section 8), the amount already paid is not refunded.
• If you chose “Reserve now – pay the driver”, nothing is charged in any of these cases.
• Changes (time, address, passengers, luggage) are free if we receive them at least 24 hours before pickup and the vehicle stays the same. Later changes depend on availability. If a change needs a bigger vehicle or a longer route, the price is adjusted.
• If you rebook a different transfer instead of cancelling, the deposit already paid is credited to the new booking.
• If we cancel, or cannot perform the service for reasons within our control, you receive a full refund of everything you paid. Where possible, we will arrange an alternative vehicle.
• No right of withdrawal: the 14-day right of withdrawal for distance contracts does not apply to transport services booked for a specific date (Italian Consumer Code, art. 59(1)(n)). The cancellation rules above apply instead.
• To cancel or change, write to info@myciaotransfer.com or WhatsApp +39 388 791 3429, quoting your booking number.

7. Flights, trains and ships

• Please give your flight number (or train or ship) when booking. We monitor flights and adjust the pickup to the actual landing time at no extra cost. If your flight lands more than 6 hours late, we will do our best to still pick you up, depending on availability; if we cannot, you receive a full refund.
• If your flight is cancelled or moved and you tell us in advance, we move the transfer to the new time at the same airport. If the flight is diverted to another airport, we will try to help, at a new price.
• At Civitavecchia you choose your pickup time. Your driver meets you at the pier beside the ship (we hold a port permit).
• We are not responsible for a missed flight, train or ship if the pickup time you chose did not leave enough margin, or if the delay was caused by events outside our control (see section 12).

8. Waiting time and meeting the driver

Free waiting time:

After the free time, waiting costs €30 per 30 minutes. If you are delayed (for example at passport control or baggage claim), please message the driver; we always try to avoid charging extra waiting.

If you are late, the driver keeps trying to reach you by phone and WhatsApp, and we always do our best to complete the ride rather than cancel it. A booking counts as a no-show only if you do not arrive and we cannot reach you.

If you cannot find your driver, call or WhatsApp +39 388 791 3429 straight away, before leaving the meeting point or booking another car. Meeting points and instructions are on our Booking information page.

9. Vehicles, passengers and luggage

For groups of more than 12 passengers, please contact us. We may send a vehicle of the same or a higher category than the one you booked, at no extra cost.

• Please choose a vehicle that fits your group and luggage. Excess luggage and special items (skis, golf clubs, strollers, a folding wheelchair) must be declared at the time of booking, so that we send a suitable vehicle.
• The driver may refuse to load undeclared bulky items, excess luggage, or items that are a safety risk or in unsuitable condition (for example broken, dirty or wet suitcases). We will try to find a solution, which may cost extra.
• Please check that you have all your luggage before the vehicle leaves.

10. Your responsibilities

• Accurate information: give complete and correct details when booking: pickup and drop-off addresses, flight, train or cruise details, number of passengers and luggage, and a phone number where we can reach you. Wrong information may cause delays or prevent the service.
• Punctuality: be ready at the pickup time and place. Delays caused by you may lead to extra waiting charges (section 8) or, in the worst case, a no-show.
• Changes: tell us promptly about any change, including flight delays, a new pickup or drop-off address, or extra luggage.
• Conduct and vehicle rules: treat the driver and the vehicle with respect. Seatbelts must be worn. No smoking, vaping, eating or drinking alcohol in the vehicle, unless the driver allows it. The driver may end the ride in case of dangerous, disruptive or abusive behaviour.
• Payment: pay the agreed price on time, as set out in section 5.
• Minors: adults travelling with minors are responsible for their supervision and safety.
• Personal belongings: you are responsible for your own belongings during the ride.
• Problems: report any problem as soon as possible, so that we can solve it.

11. Children, pets and restricted areas

• Children: in NCC vehicles, Italian law does not make child seats compulsory, as long as the child sits in the back with a passenger aged 16 or over (Highway Code, art. 172). For safety and comfort we recommend one: request infant seats (€20), child seats (€5) or boosters (€5) when booking, with the child’s age. You are responsible for supervising children during the ride.
• Pets: small dogs and cats are welcome in a closed carrier. Please tell us when booking.
• Reduced mobility: please tell us about any special needs when booking. We can carry a folding wheelchair.
• Damage: if the vehicle is damaged or soiled beyond normal use, you will be charged the actual cleaning or repair cost.
• Restricted areas: we enter Rome’s historic centre (ZTL) and Florence’s ZTL to your door. In some towns, such as Orvieto, access depends on the hotel or local permits; we will drop you as close as the rules allow.

12. Our responsibility

• We make every reasonable effort to arrive and depart on time. We are not responsible for delays or failures caused by events outside our reasonable control, such as traffic congestion, accidents, road closures, strikes, weather, police or port authority orders, or flight and ship changes.
• Our vehicles are fully insured in compliance with Italian and EU regulations, covering both the vehicle and the passengers.
• If we cannot complete a booked transfer for reasons within our control or that of our partners, we will arrange alternative transport (for example a taxi or another private transfer) at our cost, or reimburse the cost of the alternative transport you take, on presentation of a receipt or invoice.
• Your personal belongings travel with you and under your responsibility. Please keep valuables with you and check that you have everything before leaving the vehicle. We are responsible only for loss or damage caused by our own fault. Items left in the vehicle are kept for you; return shipping is at your cost.
• Nothing in these terms limits our liability for death or personal injury, for gross negligence or wilful misconduct, or any right you have under mandatory consumer law.

13. Complaints

If something was not right, tell the driver straight away or contact us as soon as possible: info@myciaotransfer.com or our complaints line +39 389 009 7462. We reply within 24 hours.

14. Reviews

The reviews shown on our website come from our Google and TripAdvisor pages and are displayed, unedited, through the Trustindex service. We show all reviews, whatever their rating, and you can also read them directly on Google and TripAdvisor. We do not check each reviewer ourselves; each platform applies its own rules to verify reviews.

15. Changes to these terms

We may modify these terms at any time without prior notice. The version published on the date of your booking applies to that booking.

16. Law and disputes

These terms are governed by Italian law. If you are a consumer, you keep the protection of the mandatory laws of your country of residence. If you live in Italy, disputes go to the court of your place of residence; if you live elsewhere in the EU, you may also bring a claim in your own country. For business clients, such as travel agencies, the Court of Rome (Italy) has exclusive jurisdiction.

If any clause of these terms is found invalid, the other clauses remain valid.

These terms are written in English, which is the binding language.